New Program Cancellation Policy Implemented

Cancellations and Refunds

You may cancel an event (program, workshop, or tour) registration and receive a partial refund by notifying us (by email or phone) up to the time of the event. With such cancellations, a cancellation fee of 15% (with a minimum of $5.00) for each cancellation will be deducted. Cancellations received after this time, or after the event will not be refunded. We regret that no refunds or credits can be given for events that are in progress or that you have not attended.

If registration numbers are insufficient, The Underground reserves the right to cancel a program. In this case a full refund will be issued. The Underground also reserves the right to modify this general cancellation and refund policy for a specific event as needed; any modifications will be announced with the details of that event.

Weather Cancellations

Program cancellations due to inclement weather will be announced in advance of the event (typically by email). If you think that your program may be canceled please contact us.